Send us a SECURE MESSAGE by logging in to online banking, OR send us an email through the web form below. For your security, please do not include your account number or other sensitive information in emails.
You can also contact specific staff members using the Directory, below.
See also: Locations & Hours.
For your security, please do not send sensitive information over the internet. Sensitive information includes account numbers, card numbers, Social Security Numbers, PIN, passwords, etc. If your question requires an exchange of sensitive information, we can respond in an encrypted email and your responses to that email will also be secure.
Main Line: (315) 471-1116
To reach a specific office location, see Locations and Hours.
Toll Free: (855) 532-5210
VISA Cards: (800) 453-4270
Call to report lost or stolen credit cards and debit cards.
Learn more about blocking and replacing VISA cards.
Phone Teller: (315) 671-CASH or Toll Free: (888) 584-0224
Automated account info by phone.
Fax: (315) 476-0567
| Department | Phone | En Español |
|---|---|---|
| Member Services | 315-473-0220 | 315-473-0290 |
| Personal Loans & Credit | 315-473-0242 | 315-473-0291 |
| Mortgage Applications | 315-473-0244 | 315-473-0291 |
| Small Business Program | 315-473-0249 | 315-473-0291 |
| Financial Education & Community Development | 315-476-1451 | 315-473-0291 |
| HUD Housing Counseling | 315-476-5290 | 315-473-0291 |
| Name & Title | Phone | Email: __@coopfed.org | Note |
|---|---|---|---|
| Christina Sauve (she/her), CEO | 315-473-0250 | christinas | |
| Chelsea Conley (she/her), Member Service Manager | 315-473-0279 (c) 315-558-7749 | chelseac | |
| Thom Dellwo (he/him), Financial Counselor | 315-473-0217 | thomd | Notary Public |
| Jim Hartman (he/him), Lending Manager | 315-473-0222 (c) 315-748-1490 | jimh | Notary Public |
| Angiliza Johnson (she/her), Accounting Manager | 315-473-0229 | angilizaj | español, Notary Public |
| Miguel Tarrats (he/him), Compliance and Audit Specialist | 315-473-0234 | miguelt | Notary Public |
| Meagan Weatherby (she/her), Development & Communications Manager | 315-473-0206 | meaganw |
| Name & Title | Phone | Email: __@coopfed.org | Note |
|---|---|---|---|
| David C. (he/him), Mortgage Processor | 315-473-0208 | davidc | |
| Donaldo M. (he/him), Loan Officer | 315-473-0214 | dmcpherson | español |
| Leyanis D. (she/her), Loan Officer | 315-473-0282 (c) 315-744-7722 | leyid | español |
| Lydia M. (they/them), Loan Processor | 315-473-0212 | lydiam | |
| Maribel G. (she/her), Loan Support | 315-440-2501 | maribelg | español |
| Melinda P. (she/her), Mortgage Officer | 315-473-0231 | melindap | |
| Remy P. (she/her), Housing Counselor | 315-473-0233 | remyp | Kiswahili |
| Roger T., Loan Servicing & Support | 315-473-0298 | rogert |
| Name & Title | Phone | Email: __@coopfed.org | Note |
|---|---|---|---|
| Alyzmarie M. (she/her), Member Service Rep. | 315-473-0284 | alyzmariem | español |
| Darletta (DD) J. (she/her), Member Service Rep. | 315-473-0262 | ddjay | |
| Drew T. (he/they), Member Service Rep. | 315-473-0272 | drewt | |
| Feruzi M. (he/him), Member Service Rep. | 315-473-0274 | feruzim | Français, Kiswahili, Lingala, Kinyarwanda |
| Gloria C. (she/her), Member Service Rep. | 315-473-0281 | gloriac | español |
| Leyanis D. (she/her), Branch Manager | 315-473-0282 (c) 315-744-7722 | leyid | español |
| Maribel G. (she/her), Member Service Support Office | 315-440-2501 | maribelg | español |
| Hector Manuel P. (he/him), Member Service Rep. | 315-473-0273 | hectorp | español |
| Sam E. (he/him), Member Service Specialist | 315-473-0251 | same | español, Notary Public |
| Tiffany D. (she/her), Member Service Rep. | 315-473-0245 | tiffanyd | |
| Tyler A. (he/him), Member Service Rep. | 315-473-0271 | tylera |
| Name & Title | Phone | Email: __@coopfed.org | Note |
|---|---|---|---|
| David J. (he/him), | 315-473-0227 | djohnsonsr | |
| Gerry R. (she/her), Operations Specialist | 315-473-0210 | gerryr | Notary Public |
| Janet F. (she/her), Marketing & Grants Specialist | 315-473-0215 (c) 315-558-4265 | janetf | español |
| Loica N. (she/her), Accounting & Operations Specialist | 315-473-0205 | loican | Français |